Summary

This course enables managers not only to manage people, but also to manage themselves. This course is therefore designed to orient managers towards the development of self-knowledge and skills necessary to manage interpersonal relationships in the workplace.

This training aims to make the manager capable of mobilizing teams to the best of their performance in a competitive business environment.

At the end of this training, you will be able to acquire a clear understanding of what it takes to be an effective manager, establish positive relationships and apply team leadership.

Who should attend?

• Current and potential managers
• Administrators
• Senior managers
• New managers

LEARNING OBJECTIVES

Define yourself as a manager

Develop an understanding of management decision-making skills

Describe the issues of interpersonal relationships at work

Know how to create and maintain collaboration and teamwork

Learn how to deal with difficult conversations, discipline and rigor in the workplace

Courses Agenda

DAY 1: Management concept

• Management skills
• The manager and his role
• Confirmation of the role of the member in a team
• The roles of the ideal leader

DAY 2: Effective communication strategy

• Principles of good communication
• Communicating effectively in a team
• Mobilizing team members
• The appropriate communication style for oneself

DAY3: Conflict management and commitment

• Identifying conflict in a team
• Conflict resolution techniques in the workplace
• Factors that influence commitment at work
• Intergenerational management at work

DAY4: Contribution to the strategic objectives of the organization

• Translating general objectives into specific objectives
• Performance standards
• Monitoring, measurement and analysis
• Performance gaps and corrective actions

DAY 5: Discovery day The fifth day will be devoted to a tour of the host city

Educational approach

This training is based on theory and practice:

Sessions illustrated by examples based on real cases

In order to allow participants to get the most out of the practical cases, the number of participants per session is limited

GENERAL INFORMATION

Accommodation for five nights included in the cost of the course

Student manual containing more than 50 pages of information and practical examples will be distributed to participants

A certificate of attendance will be given to each participant

HOW TO REGISTER AND PAY
Online by credit card (Visa, MasterCard, PayPal, bank transfer, Email Transfer) on our website
Certified check or money order payable to Formatour Incorporated