ITIL® 4 Service Offerings & Agreement (SOA) Certification Program

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Description
ITIL® 4 Service Offerings & Agreement is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version
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