ITIL® 4 Awareness for Decision Makers

A half-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® Service Lifecycle Framework, and require a greater awareness of IT Service Management best practices.

This course is designed and developed to introduce Executives and senior management to the ITIL® Framework, and how it can initiate, improve or enhance internal organizational common understanding. Among other benefits, the introduction will describe the ITIL® service lifecycle Framework approach to accomplishing the following:

• Alignment of business requirements and IT capabilities
• Improve the relationship of IT processes across the organization
• Improve IT service quality across the organization
• Achieve efficient and effective delivery and support of IT services
• Improve cost efficiency and enhanced resource utilization
• Increase customer / user satisfaction
• Enhance the customer and user relationship with the IT organization
• Understand the roles and responsibility of senior management and the IT service culture
• Recognize the critical success factors in the implementation of Best Practice