ITIL® 4 Awareness for Decision Makers

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SKU: 17964 Category:

A half-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® Service Lifecycle Framework, and require a greater awareness of IT Service Management best practices.

 

This course is designed and developed to introduce Executives and senior management to the ITIL® Framework, and how it can initiate, improve or enhance internal organizational common understanding. Among other benefits, the introduction will describe the ITIL® service lifecycle Framework approach to accomplishing the following:

  • Alignment of business requirements and IT capabilities
  • Improve the relationship of IT processes across the organization
  • Improve IT service quality across the organization
  • Achieve efficient and effective delivery and support of IT services
  • Improve cost efficiency and enhanced resource utilization
  • Increase customer / user satisfaction
  • Enhance the customer and user relationship with the IT organization
  • Understand the roles and responsibility of senior management and the IT service culture
  • Recognize the critical success factors in the implementation of Best Practice

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The ITIL Executive Overview Course includes:  

  • Introduction to ITSM and ITIL® service lifecycle models
  • Overview of ISO/IEC 20000 international standard for Service Management
  • The ITIL® approach to IT Service Management in achieving business objectives
  • ITIL® Implementation requirements and benefits
  • ITIL® Understanding how ITSM and ITIL® can help to achieve ROI

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