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ITIL® 2011 Overview – 1 Day (English and French)


About Instructor

Course Overview

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL® now emphasizes the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide guidance on the development and on-going management of Services Strategy, Service Design, the Transition of Services from current to desired state, Service Operation and the Continuous improvement of the those Services


IT professionals interested in understanding the content and concepts of the latest ITIL® edition 2011, as well as understand the differences with previous ITIL® version:

  • Executives and key stakeholders
  • Process Owners and Managers
  • Senior technical and operational staff
  • IT professionals and Consultants
  • IT customers


An effective lecture designed at achieving a clear understanding the new ITIL® Best Practice and Service Management lifecycle model:
Welcome to your firs’t video tutorial. This video will start with a simple introduction. Then, You will open up google cause I’ll show you where you can download the blender software and which version of it will we be using in the entire course period
Note: The download link is available with the lecture, plus the .pdf file is also included for you to download if you still need help downloading the software.
  • New concepts, definitions and terminology
  • Key interfaces
  • Including control and governance
  • Key roles
Exposure to:
1H 20M Activity
Exposure to:

  • The Service Lifecycle approach and components of each stage within the lifecycle
  • The benefits if adopting ITIL® Best Practice
  • The main components (the new books) within the 5 stages in the lifecycle:
    1. Service Strategy
    2. Service Design
    3. Service Transition
    4. Service Operation
    5. Continual Service Improvement  
Section 2: Next Step
  • What will happen to current certifications and qualifications?
  • Do I have to read all the books?
  • What will happen to our earlier ITIL® version investments?
  • Will tools still satisfy ITIL®?

What it looks like

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Start On December 1, 2017
Duration 1 Day
Level Beginner
Location Toronto
Effective start date Contact us
Price $1,750.00

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