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ITIL® 2011 Expert – Self Study Program & Kit overview

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Course Overview

The ITIL® Expert Self-Study Kit is a unique program that includes all the necessary modules and content to allow participants to achieve the ITIL® Expert certification while studying at their own pace.

The FULL PROGRAM, including personal study and preparation, completing and submitting program assignments, coaching and guidance, successful completion of all relevant certification exams MUST be completed within 12 months of program registration and validation.

  • Note that failing to comply with the program mandatory requirements and time limitation will result in:
  • Full program cancellation for those participants who did not perform any examinations by the end of the allowed time limit.
  • Cancellation of the remainder of program certifications and related exams for those who partially complied and submitted the paperwork related to some certifications, and performed those examinations

The kit is designed to be used as an “alternative” solution to class delivery and is not intended to be promoted as regular ITIL® Expert Certification approach. The program is effective when:

  • Insufficient participants to run a class – suggest self-study option instead of losing participant to the competition.
  • One participant wishes to be trained when no class is scheduled.
  • Participant seeking self-study approach.
  • Participants cannot wait for regular classes scheduling.

 

The program is available in 2 options:

Option 1: ITIL Capability, plus Managing Across the Lifecycle (MALC)

Option 2: ITIL Lifecycle, plus Managing Across the Lifecycle (MALC)

An optional ITIL Foundation Module is available for those who do not possess the Foundation certificate which is a prerequisite to the ITIL® Exert Self-Study program.

Option 1: ITIL® Capability plus MALC

The complete program includes 5 Modules and is designed to be completed within 12 months upon participants receiving and activating the material.

The complete program includes the following modules and content: 

Module   MODULE-1    MODULE-2   MODULE-3            MODULE-4            MODULE-5          
ContentThe Practice of Service ManagementPlanning,Protection and Optimization (PPO)Release, Control and Validation(RCV)Operational Support and Analysis (OSA)Managing Across the Lifecycle (MALC)
Service Offering and Agreement (SOA)A collection of value added documents and templates to be used as samples when implementing ITSM
SOA Exam VouchePPO Exam VoucherRCV Exam VoucherOSA Exam VoucherMALC Exam Voucher

Option 2: ITIL® Lifecycle plus MALC

The complete program includes 6 Modules and is designed to be completed within 12 months upon participants receiving and activating the material.

The complete program includes the following modules and content:  

Module   MODULE-1    MODULE-2   MODULE-3        MODULE-4        MODULE-5        MODULE-6      
ContentThe Practice of Service ManagementService Design Service TransitionService OperationContinual Service ImprovementManaging Across the Lifecycle (MALC)
Service StrategyA collection of value added documents and templates to be used as samples when implementing ITSM
SS Exam  VoucherSD Exam VoucherST Exam VoucherSO Exam VoucherCSI Exam VoucherMALC Exam Voucher

Program material

Material for both options is available in 2 formats:

Windows-based executable file (.exe) valid for 12 months starting from file first use.

  • The file is provided ‘as-is’ and no support is provided for this option. In some but rare cases, PC firewall and/or antivirus may prevent the file from running. Participants may need to make the necessary adjustment in order to allow the file to run.
  • Printing from the file is not allowed.
  • The files will cease to open after 12 months starting from file first use. A message will be displayed.

 Hardcopy  

  • Participants should have the option to choose hardcopies of all modules of the program. Price should be based on printing and shipping to home or office.

 

Program approach

The following provides a high level view of the 12-month process, its content, outcomes and responsibilities

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Start On December 31, 2017
Duration Flexible
Level Master
Effective Start date Any Time on request +1 416 900 9227
Price $2,500.00

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