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Training at Formatour. iso 18295-12017 customer contact centers part 1

iso 18295-12017 customer contact centers part 1

iso 18295-12017 customer contact centers part 1 is the international standard that specifies service requirements for all customer contact centres (CCC). The body aims to ensure that the customer contact centre of every organization continuously satisfies customer/client expectations when they reach out to the organization. This will be achieved if the CCC administers its services …

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